VPN connection problem Troubleshooting on Android devices

Please make sure you are using the latest version of Android Simple app v1.0.6. If not, please download here:

Following this checklist, you shall be able to solve 99% of connection problem on your Android device:

Make sure you allow the VPN / network service after you install the app
Make sure you close all the other VPN apps in the background, otherwise it will cause conflict between VPN settings
Make sure you switch to 5G/WIFI in case one doesn’t work
Make sure you use Route: Smart mode
Make sure you current plan is still valide, not expired
Check your remaining date in User Center. Make sure it’s not 0 or negative.
Make sure your VIP level is not 0, as that means you plan is expired
Make sure the number of devices connect to VPN is not more than you are allowed, check this in User Center.
Swipe up to start VPN connection.
You shall see a VPN logo on the top pop out, and when you start navigate internet, you shall see there is speed info pop up, which mean the VPN is working.

You may find some common problem and their solution here:

When you change server, the IP location doesn’t change.
In this case, make sure your are in Route: Proxy all mode. Then just switch off the connection, reselect the server location, wait 15 seconds. And check your IP address here: https://whatismyipaddress.com/

I bought a subscription, but still can’t connect. And some problems I just don’t know how to describe and what to do.
Most of the problem can be solved by clicking the refresh button on the top right of the home screen. If the problem remains, please delete and then reinstall Simple. If still not work, please contact customer support.

I can not use Instagram/ WhatsApp / Messenger.
This may be due to your IP change and Meta deems it as a risk and forbid auto-login and well functioning of the app. Please reboot your device or change a server to try again.

After you purchase a plan, the App automatically closed.
No worry. Just restart the app, and reload the app by click the refresh button on the top right of the app bar.

Error: Connection reset by peers continues to appear after refreshing the App.
This error may be caused by too frequent requests to the Simple server, which results in the IP being blocked temporarily. Please disconnect the Wi-Fi and switch to a 5G and try again. If the issue still occur, please contact customer support.

The network speed is too slow, what should I do if I watch HD video?
The speed of the VPN will be slowed down as the number of users increase. If the speed is still not ideal, please change to premium or pro plan to increase the speed of the network. We add bandwidth to the main backbone line every week to keep its enough to accommodate users need.

What is the difference between Smart Mode and Global Mode? Will my VPN data be consumed when I visit the domestic websites?
When the smart mode is turned on, visiting domestic websites will not be counted as VPN traffic. However, when the global proxy is enabled, all traffic will be counted as VPN traffic. So smart mode is recommended. It also make your navigation online a seamless experience. And cost you less data consumption when browsing domestic sites.

If you can’t load third parties (Airports) proxies in your Clash Premium screen.
This is a free function, so we try our best to adapt all Clash config file, but we can not ensure all Clash config yaml file is readable by Simple’s Clash core.